Returns & Refunds

SAZ Atelier is a B2B menswear manufacturer. We supply stock styles, custom-made orders and OEM/ODM production to wholesale and private-label clients, and we stand behind every garment we produce. This policy describes how quality claims, refunds and remakes are handled.

Quality Guarantee

Every bulk order is covered by our manufacturing quality guarantee. Claims are accepted for manufacturing defects, specification deviations from the approved sample, and quality non-conformance. Our measured defect rate is 0.4% — and if defects appear in bulk, we compensate the loss.

Eligibility & Claim Window

Claims must be raised within 30 days of receiving the goods. To be eligible, the garments must be unused and in the condition in which they were received, and returned in their original packaging where a return is requested. Claims require photographic evidence and, where available, an AQL inspection report.

How to Raise a Claim

Email your claim to sazatelier1992@gmail.com with your order reference, item numbers and quantities affected.
Attach clear photos of the defect and the shipping mark / packing list.
Our QC team reviews the claim and confirms the resolution within a few business days.

Refunds & Compensation

Once a claim is approved, we will either refund, credit the value against your next order, or remake the affected pieces — whichever you prefer. Approved refunds are processed within 14 business days. Refunds are issued to the original method of payment.

Exchanges & Remakes

For defective or non-conforming goods we replace or remake the affected items at no cost. Where a replacement is not feasible, a full refund or credit is provided.

Return Shipping

Where goods must be sent back for inspection, please email sazatelier1992@gmail.com first so we can advise the correct return address and routing. Return shipping for approved manufacturing-defect claims is covered by us; for other cases it is the buyer’s responsibility.